Laser Hair Removal Money-Back Guarantee – Terms & Conditions
At Sara K Skin & Laser, we are committed to providing professional laser hair removal treatments using our Alma Soprano laser technology and to achieving the best possible outcome for each individual client.
Our Money-Back Guarantee is an additional service guarantee offered by Sara K Skin & Laser and is subject to the terms and conditions below.
1. Individual Results
Laser hair removal results vary between individuals. Hair growth is influenced by a number of factors, including hair colour, hair thickness, skin type, hormones, age, genetics, medications and underlying medical or hormonal conditions.
Laser hair removal provides long-term hair reduction. It does not guarantee permanent removal of every hair follicle or that treated areas will remain completely hair-free indefinitely.
Accordingly, individual results cannot be guaranteed after a specific number of treatments.
2. Eligibility for the Money-Back Guarantee
To be eligible to make a claim under our Money-Back Guarantee, the client must:
- have purchased and received a qualifying laser hair removal treatment or package from Sara K Skin & Laser;
- have completed the recommended treatment course advised by Sara K Skin & Laser for the relevant treatment area;
- attend treatments at the recommended intervals and within the timeframe advised by the clinic;
- follow all pre-treatment and post-treatment instructions provided by Sara K Skin & Laser;
- disclose relevant medical, hormonal and medication information that may affect treatment outcomes;
- advise Sara K Skin & Laser of any changes to their health, medication or circumstances that may affect hair growth or treatment response;
- attend scheduled appointments consistently and provide reasonable notice when cancelling or rescheduling;
- follow the clinic’s shaving and preparation requirements;
- not undertake competing hair-removal methods, including waxing, plucking, threading, epilating or other methods that remove the hair from the follicle during the treatment course, unless specifically advised otherwise by Sara K Skin & Laser; and
- attend a results assessment with Sara K Skin & Laser if requested.
3. Treatment Course and Number of Treatments
The number of treatments required varies between individuals and treatment areas.
Completion of a particular number of sessions does not, by itself, create an entitlement to a refund.
Where a client has completed the recommended treatment course but is experiencing less hair reduction than reasonably expected, Sara K Skin & Laser will first assess the client’s treatment history, treatment area, hair characteristics, treatment settings, compliance with treatment instructions and any relevant changes in health, medication or hormonal circumstances.
Where appropriate, Sara K Skin & Laser may recommend additional treatments at no additional cost as an opportunity to achieve the intended treatment outcome before a Money-Back Guarantee claim is considered.
4. Assessment Before a Claim
Any request under the Money-Back Guarantee must be made in writing and will be subject to an assessment by Sara K Skin & Laser.
The assessment may include:
- review of the client’s treatment records;
- review of treatment intervals and attendance;
- review of pre- and post-treatment compliance;
- assessment of the treated area;
- comparison of available before-and-after photographs;
- discussion of the client’s treatment response; and
- consideration of factors that may affect hair growth or laser response.
Clients may be asked to attend the clinic for an in-person assessment.
A refund will not be automatically provided solely because a client considers that the result is not sufficient.
5. Factors That May Affect Results
The effectiveness of laser hair removal can be affected by factors outside the control of Sara K Skin & Laser, including but not limited to:
- hormonal fluctuations or hormonal conditions;
- pregnancy or postpartum hormonal changes;
- menopause or perimenopause;
- certain medications;
- certain medical conditions;
- genetic factors;
- hair colour, thickness and density;
- changes in hormone levels;
- failure to follow treatment instructions;
- inconsistent attendance;
- extended gaps between treatments; or
- removal of hair from the follicle between treatments.
Where one or more of these factors may affect the outcome, Sara K Skin & Laser will discuss this with the client and may recommend an adjusted treatment plan.
6. Hair Colour and Suitability
Laser hair removal relies on the interaction between laser energy and pigment within the hair.
The response of different hair colours and types can vary significantly. Very light, white, grey, blonde, red or fine hair may respond differently from darker, coarser hair.
Before commencing treatment, clients will be assessed for suitability and advised about the likely response based on their individual hair and skin characteristics.
No representation is made that every individual hair will respond to treatment.
7. No Guarantee of Complete Hair Removal
The Money-Back Guarantee does not constitute a guarantee that a client will achieve complete or permanent hair removal.
The purpose of the guarantee is to provide an additional commitment regarding the treatment service provided by Sara K Skin & Laser, subject to these terms.
8. Refunds Under This Guarantee
Where, following assessment, Sara K Skin & Laser determines that the client has satisfied the requirements of this Money-Back Guarantee and that the guarantee applies, Sara K Skin & Laser may provide a refund in accordance with the circumstances of the client’s purchase and the treatment services provided.
The form and amount of any remedy will be determined having regard to the treatment package purchased, treatments already provided and the circumstances of the claim.
Nothing in these terms limits or excludes any rights or remedies a client may have under the Australian Consumer Law.
9. Consumer Guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to remedies where a service does not meet the consumer guarantees provided by law. Depending on the circumstances, this may include having a problem rectified, cancellation of a service contract, a refund for an unused portion of a service, or compensation for reasonably foreseeable loss or damage.
These statutory rights operate independently of and in addition to our Money-Back Guarantee.
10. Making a Claim
To make a claim under the Money-Back Guarantee, please contact Sara K Skin & Laser in writing and provide:
- your full name;
- the treatment area;
- the date of your treatments;
- details of your concern; and
- any relevant information requested by the clinic to assess your claim.
Sara K Skin & Laser may request additional information or an appointment for assessment before determining the appropriate response.
11. Changes to These Terms
Sara K Skin & Laser reserves the right to update these Money-Back Guarantee terms from time to time.
The terms applicable to a client’s purchase will be those communicated to the client at or before the time the relevant treatment or package was purchased, subject to any rights the client has under the Australian Consumer Law.
Sara K Skin & Laser
Yowie Bay, NSW
Australia